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Abaca® Support Services
Protect your messaging environment with professional technical
support.
For your business to thrive, your infrastructure must remain secure. Abaca
Technical Service team delivers the support you need to protect your messaging
environment. Support Services ensures optimization of your IT environment
and gives you the most from your Abaca solution, offering a comprehensive,
flexible set of support programs.
Highlights
- Access to certified support technicians
- Professional installation assistance
- Service through direct system access with remote management tools
- Expert telephone technical assistance, email and online chat support
- Ongoing software updates and hardware support
- Online case submission
Abaca Support Services Offerings
Three support levels let you select the program that best suits your business model:
| PLATINUM Service
|
GOLD Service |
SILVER Service | ||
| Abaca Platinum Service gives you rapid access to our experienced
and highly-skilled email security support staff. Around-the-clock, live
telephone support delivers emergency product assistance when you need
it most. |
Abaca Gold Service is designed for companies that require
support only during the work week. Take advantage of all Platinum Service
benefits without the after-hours coverage. |
Abaca Silver Service is provided for businesses that require
only base-level support assistance. |
To learn more about our service offerings, contact your Abaca Sales Representative
or authorized Abaca Channel Partner. Abaca Sales can be contacted via email
at sales@abaca.com or via telephone
at 1.877.GOABACA (USA) or 1.408.571.6405 (Direct).
