Support Engineer

Job Description:

• Provide remote and onsite technical support to customers in the installation, integra- tion, evaluation and acceptance of Abaca’s Email Protection Gateway server.
  
• Assist customers in resolving technical problems and perform root cause analysis.
  
• Assist Abaca engineering team in performing quality assurance.
  
• Responsible for managing and coordinating software updates to existing customers.
  
• Must be willing to work periodic off shift hours as required for after hours support.
  
• Write technical knowledge base articles and perform quality assurance for release notes and documentation.
  
• Provide technical sales assistance to our sales organization.
  
• Works with sales representative to ensure a comprehensive understanding of client's business and technical needs.
  
• Consult and advise partners and customers on appropriate network configuration and topology issues.
  
• Provide technical support in sales presentations and product demonstrations regard ing the capabilities, specifications and operation of Abaca’s Email Protection Gateway server.
  
• Provide the central point of contact for Sales on customer technical inquiries regard- ing product information.